Our COVID-19 Safety Protocols

As a leading establishment in the South African hospitality sector, Ellerman House has developed comprehensive Covid-19 preventative protocols to safeguard the wellbeing of our valued guests, staff and suppliers.

To that end, we have implemented a set of industry-leading health and hygiene measures. These protocols are overseen by a dedicated Safety Team that has been set up to spearhead our Covid-19 response.

Herewith is a summary of the precautionary measures we have implemented at Ellerman House. Please note that this guide is subject to change at any stage, as South African government regulations are updated.

STAFF

• Our skilled and dedicated staff members have been thoroughly trained to achieve the highest possible hygiene standards. They understand proper sanitation and are fully committed to ensuring the safety and comfort of our guests.
• All of our staff make use of the appropriate PPE in their designated work areas.
• We regularly update our staff on ‘best practices’ regarding hygiene, health and Covid-19 safety.

TRANSPORT

• All Ellerman House vehicles are disinfected before every transfer.
• Appropriate PPE and hand sanitiser is available within our vehicles.
• Guests do not share vehicles unless travelling within the same group or family.

RECEPTION

• Guests are warmly welcomed and assisted in the reception and lounge areas and any questions pertaining to Covid-19 protocols are answered.
• Extra care is taken at check-in and check out.

CAPACITY CONTROLS & SEATING ARRANGEMENTS IN DINING AREAS

• We have re-arranged our floor plan in our dining areas to ensure social distancing.

HOUSEKEEPING PROCEDURES

• We ensure the use of high-temperature washing for all linen and towels.
• Additional cleaning chemicals are added to our laundry and general cleaning processes to properly sterilise all items.
• It’s important to note that the WHO has stated that Covid-19 cannot survive in temperatures above 56o Celsius. We iron linen and steam clothing at temperatures in excess of 160o Celsius.
• Additional disinfectant and hand sanitiser dispensers have been installed throughout the property.
• We have limited housekeepers to designated working areas and guest preferences will be taken into account when staff allocations are made.

GYM AND SPA

• The gym will be deep cleaned after each guest has used the facility.
• Any visit to the spa is by appointment only. Protocols set out specifically for the spa will be conveyed to guests upon booking an appointment.
• Use of the sauna and steam room will be by appointment only and both facilities will be sanitized after each guest has made use of it.

POOL

• Pool lounges are set up individually and spaced across the lawn for social distancing.

If you need more information, please reach out to us at info@ellerman.co.za or you can book your stay with us here.