Our COVID-19 Safety Protocols

As a leading establishment in the South African hospitality sector, Ellerman House has developed comprehensive Covid-19 preventative protocols to safeguard the wellbeing of our valued guests, staff and suppliers.

To that end, we have implemented a set of industry-leading health and hygiene measures. These protocols are overseen by a dedicated Safety Team that has been set up to spearhead our Covid-19 response.

Herewith is a summary of the precautionary measures we have implemented at Ellerman House. Please note that this guide is subject to change at any stage, as South African government regulations are updated.

STAFF

• Our skilled and dedicated staff members have been thoroughly trained to achieve the highest possible hygiene standards. They understand proper sanitation and are fully committed to ensuring the safety and comfort of our guests.
• All of our staff make use of the appropriate PPE in their designated work areas.
• We limit the proximity of our staff in their respective working environments.
• Pre-shift temperature screening has been implemented for all staff.
• We regularly update our staff on ‘best practices’ regarding hygiene, health and Covid-19 safety.

TRANSPORT

• All Ellerman House vehicles are disinfected before every transfer.
• Appropriate PPE and hand sanitiser is available within our vehicles.
• Only one guest is allowed in our vehicles at a time – unless guests are within the same group or family.

ENTRANCE

• Thorough sanitation and temperature check will be carried out at the entrance of Ellerman House for everyone entering the property.
• No access will be granted to anyone not following Ellerman House’s minimum requirements around PPE.
• All luggage is disinfected upon arrival.
• All deliveries are disinfected upon arrival.
• Hand sanitising stations are located throughout the property.
• We will have spare masks available for guests.

RECEPTION

• Guests are warmly welcomed and assisted in the reception and lounge areas and any questions pertaining to Covid-19 protocols are answered.
• Extra care is taken at check-in and check out.

CAPACITY CONTROLS & SEATING ARRANGEMENTS IN DINING AREAS

• We have re-arranged our floor plan in our dining areas to ensure social distancing.

SANITISATION ON FOOD PREPARATION

• We have limited the amount of staff on duty in our kitchen.
• Demarcated kitchen workstations have been set up to ensure proper social distancing.
• No buffets will be served.
• Our suppliers’ protocols and sanitation procedures have been screened and scrutinised.
• We now have fewer tables in our dining areas – making better use of our beautiful property.

HOUSEKEEPING PROCEDURES

• We ensure the use of high-temperature washing for all linen and towels.
• Additional cleaning chemicals are added to our laundry and general cleaning processes to properly sterilise all items.
• It’s important to note that the WHO has stated that Covid-19 cannot survive in temperatures above 56o Celsius. We iron linen and steam clothing at temperatures in excess of 160o Celsius.
• Additional disinfectant and hand sanitiser dispensers have been installed throughout the property.
• We have limited housekeepers to designated working areas and guest preferences will be taken into account when staff allocations are made.
• No unnecessary tangibles are placed in rooms i.e. magazines – however, these are available upon request.
• A full turndown service is available upon request.
• We always allow sufficient time between bookings to air and fully sanitise rooms.

GYM AND SPA

• The gym can be pre-booked for a specific time slot and will be deep cleaned after each guest has used the facility.
• Any visit to the spa is by appointment only. Protocols set out specifically for the spa will be conveyed to guests upon booking an appointment.
• 30 minutes will be allocated after each treatment, to sanitise and air the treatment rooms between bookings.
• Use of the sauna will be by appointment only and the sauna will be sanitised after each guest has made use of it.
• The Steam Room is currently closed.
• Complimentary yoga sessions will be offered on certain days. Guest numbers will be restricted to ensure proper social distancing.

POOL

• Pool lounges are set up individually and spaced across the lawn for social distancing.

ART TOURS

• Only two guests will be able to take a gallery tour at a time unless travelling in your own group.
• All guests will be required to wear masks.

If you need more information, please reach out to us at info@ellerman.co.za or you can book your stay with us here.